Privacy Policy

This Privacy Policy explains how Keenpix ("we", "us") collects, uses, and protects personal data when you use the Keenpix cloud service. Where you use Keenpix to process data on behalf of your own users, you are the controller and we act as your processor under the Data Processing Addendum.

Data we collect

• Account data: name, email address, and authentication credentials (passwords are stored only as salted hashes).
• Workspace and project configuration: project names, allowlisted origin hosts, and pipeline settings you create.
• Operational logs and analytics: per-request metadata — timestamp, requested path, image format, response status, cache result, latency, bytes delivered, and coarse country — used to power your dashboard and to bill bandwidth. We do not store the image bytes beyond the transform cache.
• Billing data: handled by our merchant of record, Polar. We receive subscription status and customer identifiers; we do not store full card details.

How we use data

• to operate, secure, and improve the service;
• to render your analytics and logs and to meter bandwidth for billing;
• to send transactional email (verification, password reset, invitations, billing notices) via our email provider, Postmark; and
• to comply with legal obligations and enforce our Terms.

Sub-processors

We rely on a small set of infrastructure sub-processors: our hosting and database providers, Cloudflare R2 for the shared image cache, ClickHouse for analytics storage, Polar for payments, and Postmark for email. Each processes data only to provide their function.

Retention

Operational logs are retained according to your plan's retention window; aggregated analytics are retained for up to one year. Account data is kept while your account is active and deleted (or anonymized) within a reasonable period after account closure, subject to legal retention requirements.

Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, email [email protected]. You can also delete projects and close your account from the app at any time.

Security

We encrypt data in transit, isolate workspaces by tenant, hash passwords, and follow least-privilege access. No system is perfectly secure, but we work to protect your data and to disclose material incidents promptly.

Contact

Questions about privacy? Email [email protected].